You Ask. We Answer.
We don’t just clean your home. We give you back your life.
Improve your life by saving time, and making your life less complicated, less stressful, and more fulfilling.
Please read over our frequently asked questions. We like to give all of our clients clear expectations up front and keep guidelines in place in order to deliver a professional and dependable service.
Why should I hire Right Touch Residential Cleaning?
Why should you choose Right Touch? Well, we're more than just a housecleaning service. We're like your friendly neighborhood barista, personally crafting the perfect cleaning solution just for you. When you reach out to us, you won't be met with an automated voice or an impersonal service. Instead, you'll connect with a real, empathetic human who genuinely cares about turning your home into your sanctuary. Your satisfaction is not just a goal - it keeps us going, much like your favorite midnight snack!
We're All Ears
We believe in the power of conversation, and we're ready to chat! We take the time to really listen and understand your needs because building trust is like building a house - it needs a solid foundation. And what better way to build a strong relationship than through clear, open communication?
We're Committed to Doing Right
When we say we're going to do something, we mean it. Imagine us as your trustworthy friend who always keeps their promises. But if life throws us a curveball, we don't drop the ball. Instead, we figure out how to make things right, keeping you informed every step of the way, with openness, honesty, and respect.
We Care, Truly
Supporting each other is the cornerstone of who we are, both within our team and in our communities. We're passionate about giving back and we actively participate in initiatives like Cleaning for a Reason. It's like our way of spreading the warmth of a freshly cleaned home to those who need it the most.
Do I need to be home while you clean?
Think about it. You've got a mountain of work at the office or a brunch date with friends. Do you really want to stay home just because we're cleaning? No need for that! We're pros and we've got this. While your presence is always welcome, it's definitely not required. Just provide us access to your home (we do not hold keys) and we'll get to work, ensuring you come back to a house that sparkles!
Can I have the same cleaning technician each time?
What if I need to cancel or reschedule my cleaning appointment?
Life happens - sudden meetings, surprise visitors, or just a plain change of plans. We get it. As flexible as your yoga instructor, we only need a 48-hour notice to reschedule or cancel your appointment. No extra fees, no complications. It's as easy as pie!
Can you clean my home if I have pets?
Can I request additional services?
Absolutely! Want us to clean the oven or pay extra attention to the baseboards? Consider it done. Our services are like a smorgasbord - pick what you need, and we'll add it to the menu. Just let us know in advance to ensure we schedule the appropriate amount of time.
What cleaning supplies do I need to provide?
What about my allergies to certain cleaning products?
You're unique and so are your needs. That's why we're prepared to customize our cleaning protocol to suit your specific sensitivities. Simply let us know about your allergies and we'll make sure to use products that are gentle on you but tough on dirt!
What do I need to do before you arrive for a cleaning session?
Think of us as your guests coming over for a house party, except we're bringing the clean and taking away the dirt! To help us sweep through your house efficiently, we'd love for you to do a little pre-party prep.
If you could pick up and tidy away items like laundry, toys, and general clutter before our arrival, it would be a huge help. It's a bit like clearing the dance floor before the music starts. This not only helps us zip through your home faster, but it could also lead to a more cost-effective clean. So let's set the stage together for an efficient, thorough, and sparkling clean home!
Do you guarantee your work?
How do I pay for the cleaning services?
Should I tip the cleaning technicians?
Pondering whether to tip our cleaning magicians? Consider this: You're at a concert, and the band just delivered an earth-shattering performance. You're moved, you're in awe, and you want to express your appreciation. That's what a tip to our cleaning technicians is like - it's your standing ovation for a job well done!
Every member of our crew is a well-compensated, cherished part of the Right Touch family, and tipping is by no means an obligation. It's entirely your choice. However, much like an artist basks in the applause, our cleaners appreciate the acknowledgement of their hard work.
The majority of our valued clients often give a tip, not just as a generous gesture, but as a way to show their gratitude, boost the cleaners' morale, and add a little extra to their well-earned pay. If you decide to join this appreciation bandwagon, a guideline to consider could be around $10-$25 per visit. Remember, your tip is like an encore request, a heartwarming way to say, "Bravo, you've done an excellent job!"
Are your cleaning team members employees or contractors?
Remember when you found out that your favorite band actually wrote and played their own songs? Just like that, our cleaning team members are our very own employees, not contractors. They're part of our band, jamming to the rhythm of Right Touch Cleaning's quality standards.
How much of the cleaning fee goes directly to our dedicated technicians?
Let's consider it in a different light. Picture a well-rewarded artist, where a notable portion of your art purchase supports their craft and livelihood. It's a little like that for our cleaning technicians, except their canvas is your home and their medium is their meticulous cleaning skills.
Our technicians are compensated by the hour, not per job, which means every minute they dedicate to making your home spotless is valued. This includes their travel time to and from your home - because we respect that their commitment starts from the moment they step into their vehicle.
A part of your fee also contributes to employer taxes, workers' compensation, and supplies – all factors that directly benefit our team. It's about more than just covering costs; it's about creating a supportive work environment.
At Right Touch, we don't just talk about fairness; we put our money where our mouth is. One of our guiding principles is to treat our staff fairly, and that includes compensation. Our wage rates significantly surpass the minimum wage because we believe in the premium quality of our team's work.
So while it's challenging to specify exactly how much of your payment goes to our technicians, you can rest assured knowing a significant portion does. It's our way of recognizing their hard work and commitment to transforming your home into a sanctuary of cleanliness. Your investment doesn't just result in a pristine home; it supports fair wages, quality jobs, and a happy, motivated cleaning team. Now, isn't that a beautiful picture?
Are you bonded and insured?
Do you conduct background checks on your employees?
Would you trust a stranger with the keys to your home? Neither would we! Every member of our cleaning team goes through an extensive background check before they join our family. We ensure they're as trustworthy as they are efficient.
How do you prepare and train your team?
Well, we don't just hand over a mop and a bucket and hope for the best. Our cleaning wizards undergo a rigorous training regimen, aptly named "Perfect Maintenance Cleaning." Imagine it like a prestigious housecleaning academy, complete with orientation, educational videos, and comprehensive manuals. It's practically a Masterclass in cleanliness!
In our pursuit of perfection, each rookie is paired with an experienced pro, learning the ropes and practicing the art of detailed cleaning, kind of like a Jedi in training. They are continually guided and evaluated by a seasoned trainer, ensuring our cleaning techniques are nothing short of flawless.
We've also developed a methodical approach to room cleaning, employing 13 tried-and-tested rules. These keep our technicians focused, sharp, and efficient, ensuring nothing gets overlooked. It's like a secret recipe for a sparkling clean home!
Our goal is as clear as a squeaky clean window: no matter which technician visits your home, you should always receive an outstanding and consistent level of cleanliness. We aim for you to walk into your house and be swept off your feet every single time!
How many people will clean my home?
How long does it take to clean my home?
If we were magicians, we'd snap our fingers and your house would be clean. But since we're not, the time it takes depends on factors like the size of your house and the type of cleaning needed. Rest assured, we'll always provide an estimate so you know exactly what to expect.
What if something gets damaged during one of your visits?
Let's face it, we're human, not robots, and sometimes mishaps can occur. If something in your home is accidentally damaged or broken during our cleaning process, our approach is straightforward - honesty is our policy.
Just like in a well-coordinated orchestra, our technicians would immediately hit pause and inform the conductor - in this case, our office. Imagine it like a post-it note of accountability. From there, we'll pull out all the stops to repair or replace the item. And if necessary, we'll handle insurance claims too.
So, in the rare event of an accidental breakage, you can trust us to handle the situation with utmost transparency and responsibility. We're here to clean your home, not add to your worries!
Why doesn't my house "smell clean" after you have been here?
Curious about why your house doesn't reek of chemicals after we're done cleaning? Let's debunk a common myth: a clean house doesn't need to smell like a bleach factory! If a cleaning product gives off a potent, "clean" aroma, it doesn't necessarily mean it's the hero of hygiene. In fact, such fragrances often come from harsh chemicals that can be harmful to your health.
Think of our cleaning process as a gourmet meal, with non-toxic, low or no-fragrance cleaning products as our key ingredients. They're like the unsung heroes, working hard in the background without needing to make a scene. We consciously avoid adding essential oils to our products too, because some, like tea tree oil, can be harmful to pets, especially cats. So, if you come home to a clean house that simply smells like... well, your house, rest assured, it's a sign we've done our job well!
What is your service area?
We’re like your favorite delivery service, bringing cleanliness right to your doorstep. Currently, we serve a wide range of areas. Just check our service area page or give us a call to find out if your home falls within our cleaning route.
Why are your rates higher than my previous cleaner?
Picture this: It's a bright Saturday morning. You wake up, stretch, and open your eyes to a spotlessly clean home. No cleaning tasks on your to-do list. Just pure, unadulterated freedom to enjoy time with your loved ones. Now, that's a priceless feeling, isn't it?
Our pricing isn't just numbers on a screen; it's a reflection of our deep respect and appreciation for our hardworking team. We believe in offering premium services at fair prices because we want to attract and retain the absolute best cleaners to care for your home.
In the grand scheme of things, the slightly higher rates are a small price to pay for outstanding service, peace of mind, and those delightful Saturday mornings. So, think of our services as an investment in your time, comfort, and satisfaction. After all, can you really put a price tag on that precious family time?
Do your cleaning technicians speak English?
Picture us as a diverse ensemble with a common melody - cleanliness. Most of our team members speak English, while we also have bilingual crews for whom English is their second language. Just like a symphony orchestra performing in perfect harmony, we ensure clear communication within our ranks.
To ensure our performance stays on key, we translate cleaning instructions into Spanish, and our office staff is on standby like a dedicated conductor, ready to address any communication hiccups. We believe that language should never be a barrier to delivering impeccable service.
Your comfort and satisfaction are our top priorities, so if you prefer native English speaking technicians, don't hesitate to mention it. It's your home, your concert, and we want you to enjoy the performance. So go ahead, conduct us in the way that suits you best!
How are you navigating the COVID-19 situation?
Think of us as a ship on a vast ocean, with a well-charted course and a seasoned captain at the helm. Your safety, as well as our team's wellbeing, is our North Star guiding us through these turbulent times.
We've designed a robust COVID-19 Preparedness Plan, much like a detailed map, outlining protective measures to keep both our employees and clients safe. Just like sailors equipped with life vests, our team is armed with the necessary precautions to maintain a clean and healthy environment in your home.
While we don't mandate vaccinations for our crew, your preferences matter to us. If you wish to have a technician who's been vaccinated, consider it done. It's your journey, and we're here to navigate it according to your comfort level. We're committed to steering you towards a safe and clean harbor.