You Ask. We Answer.
We don’t just clean your home. We give you back your life.
Improve your life by saving time, and making your life less complicated, less stressful, and more fulfilling.
Please read over our frequently asked questions. We like to give all of our clients clear expectations up front and keep guidelines in place in order to deliver a professional and dependable service.
Why should I hire Right Touch?
Are you bonded and insured?
Who will be cleaning my home? One person? A team?
Will I always have the same technician cleaning my home?
How do you train your employees?
Our cleaning technicians and office staff are trained through a formal program in a method called "Perfect Maintenance Cleaning." Training includes orientation, reviewing a cleaning video and presentation, learning our cleaning manual, performing detailed cleaning procedures under the guidance of another professional technician, and being evaluated by an experienced trainer. We teach a systematic way to clean rooms with 13 proven rules to keep technicians focused so they do not miss anything. You should not be able to guess which technician was in your home. The ultimate goal is to have all of our cleaners give you an excellent and consistent clean.
What cleaning supplies or equipment do I need to provide?
Do I have to do anything before my cleaning?
In order for our staff to be most efficient, we ask that you help by picking up items such as laundry, toys, and clutter before they arrive. This allows us to move through your home more quickly, which can lower the cost.
What is your cancellation and rescheduling policy?
We ask our clients to provide at least 24 hours’ notice to cancel an appointment. A $50 cancellation fee may be charged for all cancellations with less than 24 hours’ notice. We make every effort to waive this fee by attempting to fill the opening.
Do I need to be home when the technicians are cleaning?
It's up to you. You are not required to be home while we clean, but you must provide us access to your home for cleaning. We do not hold client’s keys. Clients usually provide a garage code, leave a door unlocked, use a lockbox, or share the location of a key they hide in a safe place.
Can my pets be out while my house is being cleaned?
Why doesn't my house "smell clean" after you have been here?
If a product smells "clean" it must be doing its job, right? Think again. Clean does not have a scent! Added fragrance can actually harm your heath because products that give you that strong chemically clean smell use extremely toxic chemicals to get your home clean. We specifically use non-toxic cleaning products with no or low fragrances. We also don't add essential oils to our products because many essential oils (like tea tree) are toxic to cats.
What if something is damaged during one of your visits?
If something is damaged or broken by our staff, our technicians are instructed to leave a note and notify the office immediately. We will make every attempt to repair or replace the item. If appropriate, we will file insurance claims.
How do I pay for my cleaning service?
What if I am not happy with the cleaning?
Why are your prices so expensive?
How much of the price charged to clean goes to the technicians?
Should I tip the cleaning technicians?
Do your cleaning technicians speak English?
What are you doing to keep me and your employees safe from COVID-19?
Our team is committed to creating a clean and healthy environment for you and your family.
We have a COVID-19 Preparedness Plan that includes protective procedures to safeguard our employees and clients.
We do not require our employees to be vaccinated, however, you are welcome to request a tech who has been vaccinated.